Shipping policy

ALPINE PASTRY SHOPPE

Nationwide Shipping & Delivery Policy

Shipping & Packaging

At Alpine Pastry Shoppe, we take the utmost care in preparing and packaging every order for shipment. Our products are carefully packed using appropriate packaging materials to help ensure they arrive in good condition.

Once an order has been picked up by the shipping carrier, it is in the carrier's possession and control. Alpine Pastry Shoppe is not responsible for damage, delays, loss, theft, or changes in product condition that occur during transit.

We will always do our best to assist our customers when an issue occurs during shipping.

Shipping Schedule

Orders placed by 5:00 PM will be shipped the following business day.

Orders placed after 5:00 PM will be processed for shipment on the next available shipping day.

Shipping and delivery dates are estimates and may be affected by weekends, holidays, weather, carrier delays, or other circumstances outside of our control.

Perishable Products

Customers are responsible for providing a complete and accurate shipping address and ensuring that someone is available to receive the package when appropriate.

We recommend that customers monitor their tracking information and make arrangements to receive their package promptly upon delivery.

Alpine Pastry Shoppe is not responsible for product deterioration resulting from a package being left outside, missed delivery attempts, an incorrect or incomplete address, or a delay caused by the customer or circumstances outside of our control.

Weather Conditions

Because many of our products are perishable, seasonal weather conditions may affect shipping and product condition.

During periods of extreme heat, cold, storms, or other severe weather, we may adjust shipping dates when necessary to help protect the quality of the products. If a weather-related delay is necessary, we will make reasonable efforts to contact the customer.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible after delivery so that we can assist you.

Alpine Pastry Shoppe may be able to file a claim with the shipping carrier for eligible damage. To assist with a claim, please provide:

  • Your order number

  • A description of the damage

  • Photographs of the shipping box and packaging

  • Photographs of the damaged product

  • Any other information requested by our management team or the shipping carrier

Please retain the original packaging until the claim process has been completed, as the carrier may require it.

For claim assistance, please contact:

info@alpinepastryshoppe.com

Lost or Delayed Packages

If tracking indicates that a package has been delayed or appears to be lost in transit, please contact us. We will do our best to assist and, when appropriate, work with the shipping carrier to locate the package or initiate a claim.

Carrier delivery estimates are not guaranteed, and Alpine Pastry Shoppe cannot guarantee a specific delivery time or date.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Alpine Pastry Shoppe is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if a package needs to be reshipped because of incorrect address information.

Delivery & Package Receipt

Once tracking confirms that an order has been delivered to the address provided at checkout, Alpine Pastry Shoppe is not responsible for packages that are subsequently lost, stolen, or damaged after delivery.

Customers should make arrangements to receive their package promptly and should not leave perishable products unattended for an extended period.

Claims & Customer Service

We want every customer to have the best possible experience with Alpine Pastry Shoppe. If there is a problem with your shipment, please contact us promptly so that we can determine the appropriate next steps and assist with the carrier claim process when applicable.

Shipping & Claim Assistance:
info@alpinepastryshoppe.com

By placing a nationwide shipping order with Alpine Pastry Shoppe, the customer acknowledges and agrees to the terms of this Shipping & Delivery Policy.