Legal notice
Welcome to Alpine Pastry Shoppe. By accessing our website, placing an order, or purchasing products through our online store, you agree to the terms outlined below.
1. Online Orders
All online orders are subject to product availability and our acceptance of the order.
We reserve the right to correct errors in product descriptions, pricing, availability, or other information displayed on our website. If an error affects an order that has already been placed, we will make reasonable efforts to contact the customer before processing the order.
Products may be discontinued, substituted, or become unavailable without prior notice.
2. Product Images & Descriptions
We make every effort to accurately represent our products, including photographs, descriptions, sizes, colors, decorations, and other product details.
Because our products are handmade and prepared by our bakery team, the actual appearance of a product may vary slightly from photographs shown on our website.
Product photographs are intended to provide a general representation of the product and should not be considered an exact guarantee of appearance.
3. Pricing & Payment
All prices displayed on our website are subject to change without notice.
Applicable sales tax and shipping charges will be added to orders as required.
Payment must be successfully processed before an order can be prepared or shipped.
4. Shipping
Alpine Pastry Shoppe takes great care in preparing and packaging orders for shipment.
Orders placed by 5:00 PM will be shipped the following business day, subject to product availability and circumstances described in our Shipping & Delivery Policy.
For complete information regarding shipping, delivery, damaged packages, carrier delays, weather conditions, and other shipping matters, please refer to our Shipping & Delivery Policy.
5. Carrier Delays & Circumstances Outside Our Control
Once an order has been picked up by the shipping carrier, it is in the carrier's possession and control.
Alpine Pastry Shoppe is not responsible for carrier delays, mishandling, loss, theft, delivery interruptions, weather-related delays, or other circumstances occurring after the package has been transferred to the carrier.
We will make reasonable efforts to assist customers when a shipping issue occurs and may assist with filing a claim with the carrier when appropriate.
6. Customer Shipping Information
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Alpine Pastry Shoppe is not responsible for delays, additional shipping charges, returned packages, or other issues resulting from incorrect, incomplete, or outdated information provided by the customer.
7. Delivery
Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their order.
Once tracking confirms that a package has been delivered to the address provided by the customer, Alpine Pastry Shoppe is not responsible for packages that are subsequently lost, stolen, or damaged after delivery.
8. Damaged Orders & Claims
If an order arrives damaged, customers should contact Alpine Pastry Shoppe as soon as possible after delivery.
We may be able to assist with filing a claim with the shipping carrier.
Customers may be asked to provide photographs of the shipping box, packaging materials, and damaged products. Customers should retain the original packaging until the claim process has been completed, as it may be required by the carrier.
For shipping claim assistance, please contact:
9. Shipping Delays
While we make every reasonable effort to ship orders within the timeframe stated on our website, circumstances may occasionally prevent us from meeting an expected shipment date.
If we are unable to ship an order within the promised timeframe, we will contact the customer regarding the delay and available options in accordance with applicable law.
10. Cancellations & Refunds
Cancellation and refund requests are subject to Alpine Pastry Shoppe's applicable cancellation and refund policies.
Because certain bakery products are made specifically for an order and/or are perishable, cancellation and refund options may vary depending on the product and the status of the order.
Nothing in this policy is intended to limit any rights or remedies that a customer may have under applicable law.
11. Allergens & Food Information
Alpine Pastry Shoppe prepares a variety of products and handles ingredients that may include common food allergens.
Customers with food allergies or dietary restrictions are responsible for reviewing available product information and contacting Alpine Pastry Shoppe with questions before placing an order.
While we take appropriate care in preparing our products, we cannot guarantee that products are completely free from cross-contact with allergens unless specifically stated by Alpine Pastry Shoppe.
Customers with severe food allergies should contact us before ordering.
12. Website Content
All content appearing on the Alpine Pastry Shoppe website, including photographs, logos, graphics, written content, product descriptions, and other materials, is owned by Alpine Pastry Shoppe or used with permission.
Website content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Alpine Pastry Shoppe.
13. Website Availability
We make reasonable efforts to keep our website available and accurate. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.
Website features, products, prices, and information may be changed or updated at any time.
14. Limitation of Liability
To the extent permitted by applicable law, Alpine Pastry Shoppe will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including shipping carrier delays or mishandling, weather events, incorrect customer-provided information, theft after confirmed delivery, or other events outside of our control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
Alpine Pastry Shoppe reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated effective date.
16. Contact Us
If you have questions regarding these Terms & Conditions, an online order, or our shipping policies, please contact:
Alpine Pastry Shoppe
Email: info@alpinepastryshoppe.com
By placing an order through our website, you acknowledge that you have read and agree to these Terms & Conditions and our applicable Shipping & Delivery Policy.